KP Dashboard is a company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are PASTED clean up this html, 4:02 PM Identified need to strip styling classes from markup Identified need to strip styling classes from markup Here's the cleaned-up HTML: html

KP Dashboard is a company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today's ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you'd be proud to work at, what are you waiting for, apply today!

Are you looking to join one of the fastest-growing political advocacy companies? Do you want to get deeply immersed with our growing list of customers? Are you ready to find new growth paths for the company? Do you want to "roll up your sleeves" when a customer needs help to drive an issue to resolution? We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the KP Dashboard product and services with the strategic business goals and needs of our customers.

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, PA, TN, TX, VA

Why work for KP Dashboard:

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
• Opportunity for career development and growth opportunities as we grow and scale
• Opportunity to build industry relationships and work alongside seasoned industry experts
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT KP DASHBOARD!

What You'll Do:

• Understand how our customers want to use KP Dashboard and help make these aspirations a reality
• Be the customer companion on their journey through on-boarding, adoption and a lifetime of success.
• Collaborate across KP Dashboard departments and customize the response to the needs of our customers
• Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at KP Dashboard.
• Manage updates in our customer relationship management tools
• Learn the technical nuances of customers' configurations and act as an initial layer of support and guidance and work closely with support on other needs
• Understand the concepts and importance of identifying growth areas in existing customer base
• Help build expansion opportunities – passive selling

What you'll Bring:

• Ability to help customers overcome technical and training hurdles while expanding their use of the platform
• Ability to handle escalation management
• Strong project management fundamentals
• Passionate about building customer success for the KP Dashboard "Brand"
• Being a change agent and solution maker
• DNA – You possess the "Helper Gene" and are proactive in acting on behalf of your customers

What Success Looks Like

• Customers achieve measurable business value within their first 6–12 months with clear adoption milestones, executive alignment, and documented ROI.
• Enterprise accounts expand organically through trusted partnership resulting in strong retention, referenceable customers, and consistent ARR growth.
• You are viewed as a strategic advisor — not just a point of contact — with executives relying on you to translate analytics into business decisions.
• Escalations are handled with confidence and urgency, protecting relationships while driving issues to resolution across internal teams.
• Product usage grows over time with increased feature adoption, deeper data integrations, and expanded user engagement.
• Internal teams (Sales, Support, Product, Services) trust your account insights because you communicate customer needs clearly, proactively, and actionably.
• Renewals feel like a natural next step, not a negotiation, because customers clearly see KP Dashboard as mission-critical to their operations.
• You identify and help cultivate expansion opportunities within your portfolio, contributing meaningfully to net revenue retention.
• You build strong executive relationships across organizations, positioning KP Dashboard as a long-term partner.

About KP Dashboard Inc.: KP Dashboard is a rapidly growing and thriving business providing a platform for associations, companies, and organizations that advocate for their purpose. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.

KP Dashboard is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A